) in the upper right corner of the appSelect AdvancedSelect Log FilesAndroidTeamViewer Remote ControlClick the three dots (. iOSTeamViewer Remote Control/TeamViewer MeetingsClick Settings in the far right of the app menu at the bottom of the screenSelect Show log file from the menuTeamViewer QuickSupportClick the three dots (. Please run the following command:sudo teamviewer ziplog Additionally, we need the approximate time when the problem occurred.The easiest way to find the log files is using TeamViewer's built-in method, as follows:Windows or macOSOpen the TeamViewer window and click Extras -> Open Log Files.Locate the file called "TeamViewerXX_Logfile.log", where XX is your TeamViewer version.If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too. LinuxOn Linux, the log files are collected and placed into a ZIP file from the command line. 📌Please note that we always need the log files of both connection partners. You can submit them to us with a ticket from our website: While in most cases an attacker requires an existing session on a system, if the registry/configuration keys were stored off of the machine (such as in a file share or online), an attacker could then decrypt the required password to login to the system.GeneralThis article applies to all TeamViewer customers.Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. The latest version still uses the same key for OptionPasswordAES but appears to have changed how the Unattended Access password is stored.
With versions before v9.x, this allowed for attackers to decrypt the Unattended Access password to the system (which allows for remote login to the system as well as headless file browsing). If an attacker were to know this key, they could decrypt protect information stored in the registry or configuration files of TeamViewer. It used a shared AES key for all installations since at least as far back as v8, and used it for at least OptionsPasswordAES in the current version of the product. TeamViewer Desktop through allows a bypass of remote-login access control because the same key is used for different customers' installations.
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